Technology and its CRM implications in the shipping industry
نویسندگان
چکیده
منابع مشابه
Technology and its CRM Implications in the Shipping Industry
This paper investigates the relative importance of service factors such as technology and facilities, how service providers are rated on those factors, and their relationship to customer satisfaction in a B2B environment. The results show that in the ocean freight shipping industry, customers placed more importance on factors such as efficiency in complaint handling, prompt availability of deli...
متن کاملthe survey of the virtual higher education in iran and the ways of its development and improvement
این پژوهش با هدف "بررسی وضعیت موجود آموزش عالی مجازی در ایران و راههای توسعه و ارتقای آن " و با روش توصیفی-تحلیلی و پیمایشی صورت پذیرفته است. بررسی اسنادو مدارک موجود در زمینه آموزش مجازی نشان داد تعداد دانشجویان و مقاطع تحصیلی و رشته محل های دوره های الکترونیکی چندان مطلوب نبوده و از نظر کیفی نیز وضعیت شاخص خدمات آموزشی اساتید و وضعیت شبکه اینترنت در محیط آموزش مجازی نامطلوب است.
The factors affecting adoption of CRM at organisational level in Iran's shipping industry
Shipping, the World's largest industry, consists of sectors and each sector is approaching the IT revolution in different ways for the achievement of competitive advantages. Today the shipping industry has expanded dramatically and it is in the process of harnessing the advancements of Information Technology in providing added value for the business. Customer Relationship Management (CRM) is a ...
متن کاملManagement of Seafarers in Liner Shipping Industry
The use of Human Resource Management (HRM) practices in the form of ‘bundles’ and in integration with the business strategy of the organisation have been emphasised throughout the HRM literature. These are called the horizontal integration and vertical integration respectively. This article aim at examining the use of these practices in liner shipping industry in which human element plays a vi...
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ژورنال
عنوان ژورنال: International Journal of Technology Management
سال: 2004
ISSN: 0267-5730,1741-5276
DOI: 10.1504/ijtm.2004.005054